The Antenatal Support Programme
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Booking, Rescheduling & Cancellation Policy
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To ensure a high standard of care and the smooth running of this collaborative programme, please read the following carefully before booking.
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Booking & Payment
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Full payment is required at the time of booking to secure your place on the programme.
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Your booking includes one initial antenatal physiotherapy assessment and a block of four Aquanatal classes.
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After your initial physiotherapy assessment, the four Aquanatal sessions can be booked via the Hatched website using a special booking code provided by your physiotherapist.
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Programme places are limited and allocated on a first-come, first-served basis.
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Please note that Aquanatal Classes will be available on Thursday evenings only.
Programme Validity
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The programme must be completed within 8 weeks of the initial physiotherapy assessment.
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Aquanatal classes run on scheduled dates and are subject to availability.
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The programme is non-transferable and may only be used by the named client.
Physiotherapy Appointment: Rescheduling & Cancellation
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A minimum of 48 hours’ notice is required to reschedule or cancel your physiotherapy assessment.
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Missed appointments (no-shows) are non-refundable.
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We understand that pregnancy can be unpredictable. If you are unwell or have pregnancy-related concerns, please contact us as soon as possible.
Aquanatal Classes: Attendance, Rescheduling & Cancellation
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Aquanatal classes are booked as a block of four and are non-refundable once the programme has commenced.
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Missed classes cannot be refunded or carried over, except in exceptional circumstances.
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If you are unable to attend due to illness, pregnancy-related complications, or medical advice, please notify us as soon as possible.
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Where space allows, a one-time courtesy transfer to an alternative class may be offered at our discretion.
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Classes missed without notice will be considered forfeited.
Medical Considerations & Safety
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You are responsible for informing both practitioners of any changes to your medical condition, pregnancy complications, or advice given by your midwife or consultant.
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We reserve the right to modify or pause participation if continuing is considered unsafe.
Sharing of Medical Information & Consent
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To provide safe, coordinated, and effective care, relevant medical information may be shared between the women’s health physiotherapist and the Aquanatal instructor/midwife involved in delivering the programme.
This may include:
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Relevant medical history
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Pregnancy-related considerations
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Any modifications required to ensure your safety during sessions
Information is shared only when necessary, treated as confidential, and used solely to support your care. By booking onto the programme, you consent to this appropriate professional communication. If you have any concerns or prefer to limit information sharing, please discuss this with us in advance.
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Programme Changes by Providers
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In the unlikely event that a session needs to be cancelled or rescheduled by the providers, an alternative date will be offered.
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Refund Policy
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Once the programme has commenced, refunds are not available for unused sessions.
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In exceptional circumstances (such as early delivery), partial refunds or credits may be considered on a case-by-case basis.
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Locations
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Mama's Physio Expert / Physiotherapy Assessment:
Acumen House, Tithe Barn Way, Swan Valley, Northampton, NN4 9BH -
Hatched /Aquanatal Classes:
Aqua Include, 42 Waterside Barns, Business Centre Lodge Farm Lane, Milton Keynes, MK19 7ES