Mama's Physio Expert
Physiotherapy Clinic


 

Cancellation & Payment Policy

 

We understand that unforeseen circumstances may require you to cancel or reschedule your physiotherapy appointment. To provide the best service to all our clients, we have implemented the following payment and cancellation policy:

 

Payment Terms

 

All appointments must be paid for in advance.

 

Payments can be made securely during the online booking process.

 

If your appointment has been arranged directly with the therapist, a payment link will be sent to your registered email address. Payment must be completed prior to the appointment being confirmed.

 

 

Notification Period

 

We kindly request a minimum of 48 hours’ notice for any appointment cancellations or rescheduling.

 

Late Cancellation / No-Show Fee

 

Appointments cancelled with less than 48 hours’ notice, or non-attendance without notice, may be subject to a full session charge.

 

Refunds or rescheduling are not guaranteed if insufficient notice is provided.

 

 

How to Cancel

 

To cancel or reschedule an appointment, please contact us by email at magdalenaphysiotherapist@gmail.com.

 

Exceptions

 

We understand that emergencies happen. Please contact us as soon as possible in case of unforeseen circumstances, and we will do our best to accommodate your situation.

 

Repeated Cancellations

 

Clients with a pattern of repeated late cancellations or non-attendance may be required to pre-pay for future appointments without the option of refund.

 

 

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Thank you for your understanding and cooperation. We value your commitment to your health and appreciate your respect for our appointment scheduling.

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Mama's Physio Expert

 Physiotherapy Clinic

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Privacy Policy

 

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1. Data Controller

 

The data controller responsible for patients’ personal information is [your clinic name / your full name], located at [address], providing physiotherapy services.

 

2. Information We Collect

 

We collect only the personal data necessary for the provision of physiotherapy services, which may include:

 

identification and contact details (name, address, telephone number, email),

 

relevant medical history and clinical information required for treatment.

 

 

3. Purpose of Processing

 

Patient data is processed solely for the following purposes:

 

providing and documenting physiotherapy services,

 

maintaining medical records as required by law,

 

contacting patients regarding appointments,

 

meeting legal and regulatory obligations.

 

 

4. Confidentiality and Data Security

 

All patient information is treated as strictly confidential.

 

Access is restricted to authorised personnel directly involved in patient care.

 

Appropriate technical and organisational measures are in place to protect data against loss, unauthorised access, or disclosure.

 

 

5. Legal Basis for Processing

 

Data is processed on the following lawful bases:

 

the patient’s explicit consent (Article 6(1)(a) GDPR),

 

compliance with a legal obligation, including medical record-keeping (Article 6(1)(c) GDPR),

 

protection of the patient’s vital interests (Article 6(1)(d) GDPR).

 

 

6. Data Sharing

 

Patient data will not be sold, shared, or disclosed to third parties for marketing purposes.

 

In certain cases, data may be shared with trusted third-party service providers (e.g. IT system providers) who are contractually bound to maintain confidentiality and comply with data protection standards.

 

 

7. Data Retention

 

Patient records are retained for the period required by applicable law and professional regulations. Once no longer required, data is securely destroyed or deleted.

 

8. Patient Rights

 

Patients have the following rights under data protection legislation:

 

the right to access their personal information,

 

the right to rectify inaccurate or incomplete data,

 

the right to request erasure of their data (subject to legal requirements),

 

the right to restrict or object to processing,

 

the right to data portability,

 

the right to withdraw consent at any time.

 

 

9. Changes to this Privacy Policy

 

Any changes to this Privacy Policy will be communicated to patients. Continued use of our services following such changes will constitute acceptance of the updated policy.

 

10. Complaints

 

Patients have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO).

 

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